Patient Privacy & Data Protection Policy

Last Updated: October 31, 2026 | Effective Date: January 01, 2026

1. Commitment to Patient Privacy

At Shri Vinayak Hospital Kota, we consider the confidentiality, integrity, and privacy of our patients' personal and medical data of paramount importance. This Privacy Policy outlines how our hospital collects, safeguards, uses, and discloses information gathered through our official website (https://shrivinayakhospital.co.in/), digital consultation forms, and appointment booking channels.

We operate in compliance with applicable healthcare laws, medical ethics guidelines prescribed by the National Medical Commission (NMC), and the Digital Personal Data Protection Act (DPDP Act, 2023).

2. Information We Collect

We may collect personal and clinical information in the following circumstances:

• Personal Identifiers: Name, age, gender, contact number, email address, and residential address submitted through OPD booking or enquiry forms.
• Medical Information: Details regarding your symptoms, medical history, prior diagnoses, prescriptions, and physician preferences provided voluntarily when scheduling a consultation with Dr. Bhupendra Bathla or Dr. Alka Bathla.
• Technical & Analytical Data: IP address, browser type, device identifiers, and pages visited collected through secure analytics cookies to improve site navigation and Core Web Vitals speed.

3. Purpose & Use of Collected Data

Information collected is used strictly for legitimate healthcare and administrative purposes, including:

• Scheduling and confirming outpatient (OPD) appointments and diagnostic investigations (Echo, TMT, ECG, Ultrasound).
• Providing emergency triage guidance and telephonic confirmation regarding doctor availability.
• Communicating clinical updates, post-procedure instructions, and critical health reminders.
• Improving hospital service standards, patient safety protocols, and website usability.

4. Confidentiality & Non-Disclosure

We do not sell, rent, lease, or trade your personal or medical data to third-party commercial marketing agencies under any circumstances.

Data access is restricted exclusively to authorized medical professionals, nursing supervisors, and administrative personnel directly involved in your care under strict confidentiality agreements. Disclosure is made solely when required by statutory legal mandates or court orders.

5. Digital Security & Infrastructure Safeguards

Our website employs 256-bit SSL (Secure Socket Layer) encryption, TLS protocols, secure server infrastructure, and firewall protections to prevent unauthorized interception, loss, misuse, or alteration of digital information transmitted across our web interfaces.

6. Cookies & Tracking Technologies

Our website uses standard essential cookies to enhance site functionality and remember user preferences. Users can choose to disable cookies through their individual browser settings without affecting core access to hospital contact information.

7. Patient Rights Over Data

Under Indian data protection laws, patients maintain the right to:

• Request a summary of personal information held by Shri Vinayak Hospital.
• Request correction of incomplete or outdated contact details.
• Request deletion of digital enquiry records that are no longer required for active medical documentation.

8. Privacy Grievances & Contact Information

For any queries, concerns, or requests regarding this Privacy Policy, please contact our hospital administrative officer: