Patient Rights, Dignity & Responsibilities Charter

Patient Care Charter | Shri Vinayak Hospital Kota

At Shri Vinayak Hospital Kota, our healthcare philosophy is centered on compassion, dignity, and clinical excellence. We believe that optimal patient recovery is built upon an ethical partnership between patients, their families, and our healthcare teams.

1. Your Rights as a Patient

• Right to Respectful Care: Receive considerate, respectful, and dignified care regardless of age, gender, race, religion, or socioeconomic background.
• Right to Informed Consent: Receive clear, understandable explanations regarding your medical diagnosis, proposed procedures (e.g. Angioplasty, Pacemaker, Laparoscopy, Delivery), potential risks, benefits, and alternative therapies before giving consent.
• Right to Privacy & Confidentiality: Complete confidentiality of your medical records, diagnostic test results, and physical privacy during examinations and treatment.
• Right to Transparent Pricing: Clear, upfront information regarding estimated treatment costs, bed charges, medication expenses, and available payment / EMI options.
• Right to Medical Records: Access to your clinical summaries, discharge summaries, laboratory reports, and angiogram/ultrasound imaging upon request.
• Right to a Second Opinion: Freedom to seek a second clinical opinion without fear of compromise in ongoing care.

2. Your Responsibilities as a Patient & Caregiver

• Provide Accurate Medical History: Provide complete and truthful details regarding your current symptoms, past illnesses, drug allergies, hospitalization history, and ongoing medications.
• Follow Prescribed Treatment Protocols: Adhere to the clinical treatment plan, dosage instructions, and dietary recommendations advised by treating physicians.
• Respect Healthcare Staff & Hospital Environment: Treat doctors, nurses, paramedics, and support staff with mutual respect. Refrain from disruptive behavior within hospital premises.
• Adhere to Hospital Visiting Timings: Respect visiting hours and ICU visitor regulations designed to safeguard vulnerable cardiac and post-operative patients from cross-infections.
• Timely Financial Settlements: Meet financial obligations and billing procedures in a timely manner as communicated by the hospital billing desk.

3. Patient Feedback & Grievance Redressal

We value patient feedback to continuously improve our clinical standards. If you have any suggestions, concerns, or grievances regarding your inpatient or outpatient experience: